Delivering ITSM for Business Maturity by Weed-Schertzer Beverly;

Author:Weed-Schertzer, Beverly;
Language: eng
Format: epub
Publisher: Emerald Publishing Limited
Published: 2019-02-01T00:00:00+00:00

Author or creator of the document

Document Source – where the document is stored. Use a formal tool for documentation management. A tool is best for sourcing, version control, document approvals and updates to the document.

– Version History; Document Authorization History.

– Customer, Process Owners, Business Stakeholders, Service Managers, Owner and Managers involved in the service from IT, organization/unit/department, supplier.

Executive and ITSM Summation

– The ITSM Intention document is a high-level set of activities that executives have recognized as crucial aspects to improve service provisioning and service delivery.

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